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Cloud Support Engineer / Networking Specialist (Japanese) Japan

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Cloud Support Engineer / Networking Specialist (Japanese) Description

Job #: 61420
EPAM is committed to providing our global team of more than 41,150 EPAMers with inspiring careers from day one. EPAMers think creatively and lead with passion and honesty. Our people are the source of our success. We value collaboration, work in partnership with our customers, and strive for the highest standards of excellence. In today’s market conditions, we’re supporting operations for hundreds of clients around the world remotely. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.


EPAM Systems provides 24/7 support services for users of a major Cloud platform. The Support team is distributed across multiple locations. We are hiring Cloud professionals to extend our multi language Cloud Support team, based in Minato-ku, Tokyo, Japan. As a Cloud Support Engineer/Networking Specialist, you will provide support for Cloud technologies such as Cloud DNS, Virtual Private Cloud, Cloud Load Balancing, Cloud NAT and others.

We Value

Value the individuals – We encourage and motivate people to grow. We perceive our people as a source of our success;
Strive for excellence – We strive for the highest standards of excellence and continuously learn. We take pride in our engineering and accomplishments;
Act as a team – We treat one another with respect and encourage the best ideas to come from anywhere within the organization. We value our diversity;
Focus on Customers – We build long term customer relationships, as we strive to always understand our customers' business and needs;
Act with integrity – We operate legally, honestly and ethically. We take responsibility for our actions.


  • Provide technical assistance and support as part of a global 24x7-support organization. Agents must be willing to work shifts between the hours of 8:00 and 22:00 JST Sunday - Saturday including public holidays
  • Resolve end-users' technical issues
  • Help companies create their applications and programs
  • Advise the best solutions to meet user objectives
  • Follow notification and escalation procedures
  • Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions
  • Trainings and meetings with client


  • Strong research, analytical and problem solving skills required to work with petabyte or even exabytes of data
  • Familiar with web protocols (HTTP, HTTPS, TLS/SSL, DNS, etc.)
  • TCP/IP networking protocol knowledge, troubleshooting of reachability, latency and throughput issues (TCP/IP, BGP, OSPF or IS-IS, IPv4/IPv6, VPN, NAT, ICMP, Ethernet switch or router configurations, etc.)
  • Ability to read and understand code to reproduce customer problems
  • Firm understanding of programming (Java, C++, C#, Scala, Python, etc.) and scripting (Python/PHP/R) languages
  • Operating system knowledge of installation and configuration on Linux and Windows
  • Native or Fluent Japanese (N1 JPTL) communication
  • Business level English (B1+ and higher according to the CEFR, or 750 and higher points on TOEIC)

Nice to have

  • Experience in technical support: familiarity with case prioritization, SLA compliance, and quality
  • Experience with PaaS, and IaaS technologies, Cloud Computing, Kubernetes cluster management
  • Familiarity with level 7 and level 3 load balancers
  • Familiarity with common networking troubleshooting tools (traceroute, iperf, tcp route)
  • Background in ISP

We offer

  • Friendly team and enjoyable working environment
  • Work-life balance and flexible schedule
  • Online training library, mentoring, career development and potential partial grant of certification
  • Unlimited access to LinkedIn learning solutions
  • Referral bonuses
  • Compensation for sick leave and paid time off
  • Opportunities for self-realization

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