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Service Desk / Cloud Billing Specialist (Korean) Tokyo, Japan

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Service Desk / Cloud Billing Specialist (Korean) Description

Job #: 57464
Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.

DESCRIPTION


EPAM Systems provides 24/7 support service for users of a major Cloud platform. Support team is distributed between multiple locations. We are hiring Cloud professionals to extend our multi language Cloud Support team, based in Tokyo, Japan.

Responsibilities

  • Provide timely resolution of client inquiries as the point of contact for cloud customers including billing, trials and cancellations
  • Ask necessary questions in order identify customer issues, determine root cause and provide appropriate resolution
  • Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions and improve the customer experience

Requirements

  • Strong troubleshooting/problem solving skills
  • Excellent customer service skills
  • Ability to prioritize and multitask work
  • Basic understanding of Cloud technology
  • Ability to perform job functions under stress and pressure
  • Strong verbal and written communication skills and analytical skills
  • Commitment to document solutions and knowledge gaps as identified
  • Work experience for local customers is preferred
  • Business level English skill (B1+)
  • Fluent Korean communication skills

Nice to have

  • Ability to understand the overview of cloud platform products within cloud technologies
  • Experience with finance and invoice
  • BA/BS degree preferred. Prior customer support experience for more than couple of years, preferably in Enterprise software
  • Experience working on central helpdesk teams
  • Japanese Business Level or JLPT N1 Language skills

We offer

  • Friendly team and enjoyable working environment
  • Work-life balance and flexible schedule
  • Online training library, mentoring, career development and potential partial grant of certification
  • Unlimited access to LinkedIn learning solutions
  • Referral bonuses
  • Compensation for sick leave and paid time off
  • Opportunities for self-realization

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