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Cloud Support Engineer / Developer Tools Specialist (English) Tokyo, Japan

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Cloud Support Engineer / Developer Tools Specialist (English) Description

Job #: 57463
Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.


EPAM Systems provides 24/7 support services for users of a major Cloud platform. The Support team is distributed across multiple locations. We are hiring Cloud professionals to extend our multi language Cloud Support team, based in Minato-ku, Tokyo, Japan. As a Cloud Support Engineer / Developer Tools Specialist , you will provide support for Cloud technologies such as Cloud Security, DevOps, DevTools, Service Usage API and others.


  • Manage customer technical support issue, by providing a resolution or recommendations to IAAS product and services related
  • Provide technical assistance and support as part of a global 24x7 support organization
  • Work closely with engineers and product managers to improve the service and make our customers successful
  • Provide technical support to customers using Cloud Platform products, solutions, and APIs
  • Follow standards for communications with business involving operational issues


  • Strong knowledge of Linux/UNIX and Windows Server
  • Familiarity with shell scripting
  • Familiarity with multi-tasking and multi-processing
  • Strong understanding of administration (user accounts, permission models, access control)
  • Experience troubleshooting Linux performance (CPU, memory, I/O)
  • Familiarity with application of cryptographic tools and concepts (public/private key auth, ssh, etc.)
  • Strong troubleshooting skills and familiarity with common Linux troubleshooting tools (vmstat, iostat, lsof, strace, etc.)
  • Familiarity with cloud computing
  • Ability to research using internal knowledge bases and public-facing documentation (Google Developers, StackOverflow, etc.)
  • A strong sense of business ownership and customer focus
  • Business English communication (B2)
  • Native or fully fluent Japanese communication (including reading/writing)

Nice to have

  • Experience with VMs (VMware, Amazon EC2, etc.)
  • Familiarity with BigQuery, Cloud Storage and CloudSQL
  • Coding ability in one or more languages (Java, Python, C++, etc.)
  • Familiarity with networking (NAT, firewalls, basic routing, load balancing, etc.)
  • Familiarity with software commonly used on VMs (MongoDB, Hadoop, etc.)
  • Experience in deploying and managing distributed systems and clusters
  • Familiarity with web and mail protocols (HTTP, TLS, SMTP, etc.)
  • Familiarity with modern API technologies

We offer

  • Friendly team and enjoyable working environment
  • Work-life balance and flexible schedule
  • Online training library, mentoring, career development and potential partial grant of certification
  • Unlimited access to LinkedIn learning solutions
  • Referral bonuses
  • Compensation for sick leave and paid time off
  • Opportunities for self-realization

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