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Support Agent Krakow, Poland

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Support Agent Description

Job #: 56950
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

ABOUT THE PROJECT


In your daily work you will become part of open source community and provide support to other community members on forums such as Stack Overflow, Sever Fault or GitHub. In this role you will troubleshoot, reproduce and debug a wide range of technical issues, respond to product related questions and help to resolve concerns of the community. You will have a chance to support products like Kubernetes, Istio and Tensorflow on bare metal as well as on major cloud platforms.

DESCRIPTION


As a Technical Support Specialist focused on open-source support, you'll enable growth of the latest and most popular cloud-oriented technologies by using your excellent technical and customer service skills.
Among your many attributes, you should have strong customer centric communication skills and an excellent understanding of Cloud computing and web technologies. You possess a strong interest in products as commitment to providing customers with the best possible online experience through open forums. This is an excellent opportunity to use your technical expertise and communications skills at the same time. In this team you will get the chance to become a global Kubernetes expert which is the technology that will become fundamental in any DevOps position in the next years.

Requirements

  • Experience in Systems Engineering (Linux)
  • Experience in troubleshooting Linux systems
  • Experience with one or more scripting languages
  • Previous experience in support role
  • English – B2+/C1/C1+ with excellent written communication in English

Nice to have

  • Bachelor's degree with preference in a technical or science major such as Engineering, Computer
  • Science, Math or equivalent work experience in IT
  • Customer focus and good troubleshooting skills
  • Good understanding of virtualization and containers (theoretical knowledge is enough)
  • Basic understanding of Container orchestration and Cloud Computing (theoretical knowledge in enough)
  • Good understanding of networking
  • Cool to have:
    • Hands-on experience with GCP or other major cloud platform
    • Hands-on experience with Docker
    • Hands-on experience with Kubernetes
    • Willingness to learn the above

We offer

  • Vast opportunities for self-development: online courses and library, experience exchange with colleagues around the world, partial grant of certification
  • English language classes
  • Polish language classes for Foreigners
  • Career development center
  • Unlimited access to LinkedIn learning solutions
  • Possibility to relocate for short and long-term projects (ex. to USA or Switzerland)
  • Benefit package (private insurance, health care, multisport, lunch tickets, and shopping vouchers, etc.)
  • Possibility to be involved in an international project
  • Remote work options
  • Relocation package for foreign applicants as well as for people relocating within Poland
  • Please note that only selected candidates will be contacted

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