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Delivery Director - Retail London, UK

Delivery Director - Retail Description

Job #: 53720
EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the world remotely, with the vast majority of our teams working from home. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

DESCRIPTION


EPAM is looking to recruit a high calibre individual to the role of Senior Delivery Director, to join our Retail team.

The ideal candidate will have a breadth of experience in delivering transformational digital solutions to some of Europe’s largest organisations. The right person will have an excellent mix of technical, consulting and business knowledge, able to influence key decision makers and take the role of trusted advisor in any account.

The role is to lead the EPAM delivery and client relationships. The Delivery Director will be accountable for the overall account delivery, client satisfaction and management of expectations while developing a ‘trusted partner’ status, that considers strategy, culture, timelines and budgets. You will be working alongside globally renowned and award-wining design, development and technology teams who are passionate about what they do and how they do it. To play a key role building strong business / technology relationships, taking a ‘hands on’ approach to define and deliver, embodying and driving a culture of continuous improvement.

Responsibilities

  • The primary responsibility of the position is managing delivery of multiple complex end to end digital transformation projects across various clients in the region
  • Operate in a consultative role working within the account leadership team to understand opportunities and develop a trusted relationship with the clients’ leadership teams
  • Experienced technology partner who is able to suggest innovative solutions to business/ process problems that leverage technology to provide differentiation, efficiency improvements, and better user experiences
  • Create, present and advocate solution architectures and approaches with reasonable technical details; as well as conduct solution architecture review/ audit, calculate and present ROI
  • Participate in the full cycle of pre-sales activities, drive time pressured preparation of customer proposals (including various models, such as fixed capacity, time and materials, fixed-price), define the implementation and design for the solution, present the proposed solution architecture to the customer and the statements of work from delivery perspective
  • Hands-on delivery management experience covering the full project initiation and life cycle: lead management, qualification for the bid/ financing, drive solutioning and staffing, client management, delivery and execution governance. Accountable for overall delivery including financial, sourcing, development and business perspectives
  • Run multiple delivery streams and clients, to ensure governance at top management level and conduct governance project meetings and identify successful and unsuccessful project factors and gaps
  • Lead implementation of the solutions from establishing project requirements and goals to solution "go-live"
  • Manage customer expectations and relationship. Manage CXO level client relationships, looking for opportunities to up/ cross-sell products and services through relationship management
  • Work closely with multi-disciplined teams of product owners, architects, engineers and quality assurance to drive estimates, delivery plans and retrospectives. Identify and manage engagement risks and flag major issues early
  • Hands-on management of delivery stream along with management & growth of a team of Technology Delivery Managers - providing coaching, mentoring and development support to drive up delivery capability across the department

Requirements

  • Experience working with senior stakeholders, ideally VP and C-Suite
  • Experience in building delivery teams and solutions. Proven experience in driving scalable enterprise initiatives
  • Prior exposure to Retail industry digital programs preferred
  • Proven experience of hands-on managing delivery of an organization of 100 FTE and/ or high business impact engagements of a similar size (£5M+)
  • Proven experience in driving large-scale transformational initiatives, ideally initiatives in large enterprises impacting both organizational and technological components of an organization
  • Experience with presales, contracting & management of Fixed Price type deliveries as well as Time & Materials
  • Experience in building and leading geographically distributed delivery teams, including experience in working with customer’s distributed team and defining right target operating model
  • Excellent communication, presentation, and planning skills are necessary, experience with working with nearshore teams preferable
  • Expected to have exceptional organization, leadership and stakeholder management skills
  • Self-motivated, flexible, multitasking, reliable to deliver on time, a quick-thinker, be able to work in a fast-paced, highly entrepreneurial work environment
  • A background in hands-on technical delivery – from coder to technical architect – will be an advantage

We offer

  • We offer a range of discretionary benefits from time to time, including
  • Group personal pension plan, life assurance and income protection
  • Private medical insurance, private dental care and critical illness cover
  • Cycle scheme and season ticket loan
  • Employee assistance program
  • Gym discount, Friday lunch, on-site massage and social events
  • 1 day off for your wedding and baby basket
  • Tech purchase scheme
  • Unlimited access to LinkedIn learning solutions
  • Some of these benefits may be available only after you have passed your probationary period

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