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IT Support Analyst - Genesys Zurich, Switzerland

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IT Support Analyst - Genesys Description

Job #: 51292
EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the world remotely, with the vast majority of our teams working from home. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.


We are looking for an experienced IT Support Analyst – Genesys to come on board and support our operation in Zürich.

You are curious, persistent, logical and clever – a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM.

Come and join EPAM where Engineering is in our DNA.


  • Take the responsibility for second level IT support regarding General Request, Incident and Problem Management
  • Analyze and help solve production issues
  • Communicate with Operations, L1, L2, L3 and other stakeholders
  • Maintain Knowledge Database to provide on request in a structured way the needed information
  • Intense production verification and testing of our applications
  • Willingness to work on weekends on occasion due to planned releases


  • A broad knowledge of the Genesys solution landscape with deep technical skills
  • Excellent experience in how-to integrate Genesys into large and global enterprise environments, including infrastructure projects such as telephony system replacement
  • UNIX/ LINUX system administration know-how
  • A dedication to get in touch with IT technology (servers, databases, files)
  • Strong analytical, problem-solving and synthesizing skills (you know how to figure things out)
  • The ability to organize tasks and next steps
  • DevOps experience as an advantage, but not the must
  • A confident communicator who can explain technology to non-technical audiences
  • Capable of understanding client needs and translating this into efficient incident support
  • Motivated and self-reliant person
  • Fluent in English

We offer

  • Competitive compensation depending on skills and experience
  • Knowledge-sharing across EPAM's global Tech Communities
  • Unlimited access to LinkedIn learning solutions
  • Relocation support as per EPAM relocation policies
  • EPAM Community with regular corporate and social events
  • Career growth, performance and compensation reviews


  • Please note that any offers will be subject to appropriate background checks
  • We do not accept CVs from recruiting or staffing agencies
  • Due to the Swiss labour legislation we can only accept applicants who have a valid right to work in Switzerland

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