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Middleware Support Analyst / System Engineer Wroclaw, Poland

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Middleware Support Analyst / System Engineer Description

Job #: 50479
Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.


Do you have a track record of influencing senior IT stakeholders and business partners? Do you have proven ability to solve complex issues, covering both technical and business needs?

You'll be working with the Client and Field Facing Application Support Group team. The team provides quality services to ensure end-to-end production stability and availability by combining optimized utility services with dedicated centers of expertise, ensuring business aligned support, always aiming to foster on customer / user needs. Our measure of success is two-fold – clear and recognized benefits into the L2 line teams and standardization of core ITIL practices at a high maturity level.

This role is responsible for production stability, incident / request / problem management and providing L1 and L2 application support for critical applications and technologies like API management infrastructure (APIGEE) and Cassandra.


  • Support business application and related infrastructure across several technical domains
  • This role is responsible for production stability and availability and providing L1 and L2 application support for critical applications and technologies like API management infrastructure and Cassandra which serves as a backbone for client and field applications
  • Role requires L2 support for client and field incidents / requests reported to service group
  • API Management Infrastructure is the strategic platform for which all WM USA applications will be connecting to for API management and also will be used by WMAP program and a strong team is needed to handle these additional workloads
  • Ensure workflows, processes, tooling and applications are supported with highest quality standard
  • Contribute expertise to the management of existing and new IT products and services
  • Define workarounds for known errors and initiate process improvements
  • Maintain a knowledge database


  • Ideally 3-5 years of hands-on experience with JAVA & UNIX environment
  • Experience in APIGEE and CASSANDRA management with relative experience of 1-2 years is nice-to-have
  • Bachelor's degree in Computer Science preferred
  • ITIL Qualified & proficient in using Service Now
  • Demonstrated hands-on domain skills and track record of successful projects and deliveries
  • Highly refined and professional in verbal and written communications
  • Demonstrable experience in delivering a quality operational service to customers
  • Operating in a Global team environment
  • Good Knowledge of financial domain especially Wealth Management
  • Ability to solve complex issues, good at problem statement analysis and solution design thinking
  • Track record of influencing senior IT stakeholders and business partners
  • Confident communicator that can explain technology to non-technical audiences
  • Capable of understanding client needs and translating this into products and services
  • You are:
    • Honest, reliable, self-motivated with a high level of integrity
    • Highly committed, resilient and outcome focused
    • Able to support multiple projects at any given time
    • Flexible, adaptable and pragmatic with an ability to stay focused on objectives and a can-do-attitude
    • Customer orientated and focused on service quality with strong interpersonal skills comfortable at interacting with colleagues at all levels

We offer

  • Possibility to be involved in an international project (Canada, China, Hong Kong, Mexico, USA, Switzerland, Germany, Sweden, United Kingdom, Russia, Belarus, Ukraine, Hungary, etc.)
  • Language classes (English and Polish)
  • Vast opportunities for self-development: online courses and library, experience exchange with colleagues around the world, partial grant of certification
  • Career development center
  • Unlimited access to LinkedIn learning solutions
  • Possibility to take part in both: corporate and startup environment
  • Possibility to relocate for short and long-term projects
  • Relocation package for those who relocate to Krakow, Wroclaw, Katowice or Gdansk from other locations
  • Benefit package (health care, multisport, lunch tickets, petrol vouchers and shopping vouchers, etc.)
  • Fruits on a weekly basis
  • Sponsored sport activities
  • We kindly ask you to include the following clause in your application: "Wyrażam zgodę na przetwarzanie danych osobowych zawartych w niniejszym dokumencie do realizacji procesu rekrutacji zgodnie z ustawą z dnia 10 maja 2018 roku o ochronie danych osobowych (Dz. Ustaw z 2018, poz. 1000) oraz zgodnie z Rozporządzeniem Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE (RODO)"
  • Please note that only selected candidates will be contacted
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