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Technical Writer

  • Boston, MA, USA
  • hot
Job #: 44799
Named as one of Fortunes’ 100 Fastest Growing Companies for 2019, EPAM is committed to providing our global team of 30,100+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

Description


You are curious, persistent, logical and clever – a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a Technical Writer. Scroll down to learn more about the position’s responsibilities and requirements.

We’re searching for an experienced technical writer to join our team. As an ideal candidate, you have proven experience in a highly technical field, such as software development, computer science, or engineering. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

Who We Are


EPAM Continuum integrates business, design, and technology consulting to focus on accelerating breakthrough ideas into meaningful impact. Driving transformation in today’s world requires a uniquely constructed network of connected teams, working across silos, to help tackle our client’s biggest challenges. This is core to our DNA.

The EPAM Continuum network of teams is made up of multi-disciplinary professionals with diverse experiences, including design & business strategists, architects, product, service, & interaction designers, technologists, data analysts, prototypers, and electrical, mechanical, & software engineers.

Some of the world’s most well-respected brands and organizations rely on EPAM Continuum as their innovation partner, including American Express, Bose, Fisher-Price, Herman Miller, Johnson & Johnson, Nestle, PepsiCo, Procter & Gamble, Reebok, Samsung, Southwest Airlines, and UnitedHealthcare.

We want to meet great people who are interested in working in a global firm where culture matters and curiosity is valued. We work collaboratively. We think globally. We’re passionate. We firmly believe that we can advance lives and bring businesses into the future. And we make it happen every day.

#LI-DNI

What You’ll Do

  • Develop comprehensive documentation that meets organizational standards
  • Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
  • Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
  • Evaluate current content and develop innovative approaches for improvement
  • Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
  • Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
  • Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
  • Ability to observe a process or procedure and create content from a technical POV
  • Work with development and support leads to identify the best solution for data compilation, distribution and data transfer
  • Collaborate with Human Factors and ENG group to develop user manuals, troubleshooting guides and quick reference guides

What You Have

  • Bachelor’s degree in relevant technical field
  • 8+ years’ industry experience as an effective technical writer
  • Proven ability to quickly learn and understand complex topics
  • Previous experience writing documentation and procedural materials for multiple audiences
  • Excellent written and verbal communication skills in English, with a keen eye for detail
  • Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
  • Proven ability to handle multiple projects simultaneously, with an eye for prioritization

We offer

  • Medical, Dental and Vision Insurance (Subsidized)
  • Health Savings Account
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
  • Short-Term and Long-Term Disability (Company Provided)
  • Life and AD&D Insurance (Company Provided)
  • Employee Assistance Program
  • Unlimited access to LinkedIn learning solutions
  • Matched 401(k) Retirement Savings Plan
  • Paid Time Off
  • Legal Plan and Identity Theft Protection
  • Accident Insurance
  • Employee Discounts
  • Pet Insurance

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