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Senior Systems Engineer

  • Kyiv, Ukraine
Job #: 44619
Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.

DESCRIPTION


Our customer provides property information, analytics, and data-enabled services in North America, Western Europe, and the Asia Pacific. The company provides its services to mortgage lenders, brokers, credit unions, commercial banks, investment banks, fixed-income investors, real estate agents, MLS companies, property and casualty insurance companies, government agencies, and government-sponsored enterprises.

We are looking for an Application Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install and configure applications and programs.

Responsibilities

  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues
  • Perform software releases and data updates for customer’s systems
  • Track computer system issues through to resolution, within agreed time limits
  • Properly escalate unresolved issues to appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Refer to the internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Monitoring production systems to ensure that IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals

Requirements

  • Proven work experience as Application Support Engineer, Windows Support Engineer or similar role
  • Hands-on experience with Windows environments
  • Good knowledge of the Microsoft SQL Server - candidate should be able right SQL queries and understand how
  • MS SQL servers’ components work
  • Good knowledge of the MS IIS – be able to identify problems and configure servers
  • Familiarity with web applications technologies (HTML, SSL, REST/SOAP, etc.)
  • Confident knowledge of ITIL v.3 (incident, change and problem management)
  • Good understanding of administrating Windows Servers systems
  • Ability to diagnose and troubleshoot technical issues
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Good spoken and written English level

Nice to have

  • Expertise in maintenance, support and data migration area
  • Experience with SOAP UI or similar testing products
  • Hands-on experience with PowerShell programming
  • Ability to read and understand web .NET applications

We offer

  • Competitive compensation depending on experience and skills
  • Individual career path in engineering
  • Social package - medical insurance, sports
  • Compensation for sick lists and regular vacations
  • English classes with certified English teachers
  • Flexible work hours
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