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Cloud Technical Support Engineer (Developer / Big Data)

  • Tokyo, Japan
  • hot
Job #: 44597
Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.

DESCRIPTION


Currently we are looking for a Cloud Technical Support Engineer (Developer/Big Data) for our Tokyo office to make the team even stronger.

EPAM Systems provides 24/7 support service for major cloud platform users. Support team is distributed between multiple locations. We are hiring people to extend support in Japanese, Chinese and Korean languages.

Responsibilities

  • Provide support to customers using Cloud Platform products, solutions and APIs including Google Compute Engine and related services
  • Provide technical assistance and support as part of a global 24x5-support organization
  • Work closely with engineers and product managers to improve the product and make our customers successful
  • Provide Incident Management, Problem Management and Change Management: change requests and incident ticket handling for the remaining Infrastructure Teams
  • Provide technical and developer support to customers using Cloud Platform products, solutions and APIs
  • Follow notification and escalation procedures
  • Follow standards for communications with business involving operational issues
  • Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions
  • Work closely with internal support team s to improve cloud products at a senior level

Requirements

  • 3+ years’ experience fully as a developer or a combination developer + big data engineer
  • Ability to read and understand code, able to write code to reproduce customer problems
  • Strong research, analytical and problem-solving skills required to work with petabyte or even exabytes of data
  • Familiar with web protocols (HTTP, TLS/SSL, etc.)
  • Firm understanding of programming (Java, C++, C#, Scala, Python, etc.) and scripting languages (Python/PHP/R)
  • Background in SQL
  • Experience with big data architectures and technologies (more than 1TB of data) and BI solutions
  • Experience with distributed computing frameworks (e.g. Hadoop, Spark, Flink, Storm, Samza, Beam, Google Big Query, etc.)
  • Experience with distributed data stores (HBase, Cassandra, Riak, Google Bigtable, Amazon Dynamo DB, etc.) and/or distributed message brokers (Kafka, RabbitMQ, ActiveMQ, Google Pub/Sub, Amazon Kinesis, etc.)
  • Japanese Language at Native Level Required
  • English at Business Proficiency Level required

Nice to have

  • Experience in technical support: familiarity with case prioritization, SLA compliance, and quality
  • Experience with the popular technologies in the machine learning/big data ecosystem
  • Experience with any ML library (scikit learn, pytorch, tensorflow, Spark mllib) or basic understanding of ML concepts
  • Experience with PaaS and IaaS technologies
  • Java or Objective C

We offer

  • Competitive compensation depending on experience and skills
  • Regular assessments and salary reviews
  • Opportunities for personal and professional growth
  • Friendly team and enjoyable working environment
  • Flexible working schedule

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