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Cloud Technical Support Engineer (Infrastructure and Network)

  • Tokyo, Japan
  • hot
Job #: 44596
Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.

DESCRIPTION


Currently we are looking for a Cloud Technical Support Engineer (Infrastructure and Network) for our Tokyo office to make the team even stronger.

EPAM Systems provides 24/7 support service for major cloud platform users. Support team is distributed between multiple locations. We are hiring people to extend support in Japanese, Chinese and Korean languages.

Responsibilities

  • Provide support to customers using Cloud Platform products, solutions and APIs including Google Compute Engine and related services
  • Provide technical assistance and support as part of a global 24x5-support organization
  • Work closely with engineers and product managers to improve the product and make our customers successful
  • Provide Incident Management, Problem Management and Change Management: change requests and incident ticket handling for the remaining Infrastructure Teams
  • Provide technical and developer support to customers using Cloud Platform products, solutions and APIs
  • Follow notification and escalation procedures
  • Follow standards for communications with business involving operational issues

Requirements

  • AT least 3+ years’ experience fully as Systems Engineer or a combination of Networking and Sysadmin
  • Strong knowledge of Linux/UNIX and Windows Server
  • Familiarity with Shell scripting
  • Familiarity with multi-tasking and multi-processing
  • Capable to setup monitoring, conduct performance audit and performance optimization
  • Strong understanding of administration (user accounts, permission models, access control)
  • Familiarity with networking (NAT, DNS, firewalls, basic routing, load balancing, etc.)
  • Experience troubleshooting Linux performance (CPU, memory, I/O)
  • Strong troubleshooting skills and familiarity with common Linux troubleshooting tools (vmstat, iostat, lsof, strace)
  • Familiarity with SQL
  • Familiarity with cloud computing
  • Strong business ownership and customer focus
  • Japanese Language at Native Level Required
  • English at Business Proficiency Level required

Nice to have

  • Experience with VMs (Google Compute Engine, VMware, Amazon EC2, etc
  • Familiarity with BigQuery, Cloud Storage and CloudSQL
  • Coding ability in one or more languages (Java, Python, C++, etc.)
  • Familiarity with software commonly used on VMs (MongoDB, Hadoop, etc.)
  • Experience in deploying and managing distributed systems and clusters
  • Familiarity with web and mail protocols (HTTP, TLS, SMTP, etc.)
  • Expected to be able to follow and understand a defined ITIL/ITSM process, train other team members, and contribute in process improvement

We offer

  • Competitive compensation depending on experience and skills
  • Regular assessments and salary reviews
  • Opportunities for personal and professional growth
  • Friendly team and enjoyable working environment
  • Flexible working schedule

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