Skip navigation

Cloud Technical Support Engineer (Infrastructure and Network)

  • Tokyo, Japan
  • hot
Job #: 44596
Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.

DESCRIPTION


Currently we are looking for a Cloud Technical Support Engineer (Infrastructure and Network) for our Tokyo office to make the team even stronger.

EPAM Systems provides 24/7 support service for major cloud platform users. Support team is distributed between multiple locations. We are hiring people to extend support in Japanese, Chinese and Korean languages.

Responsibilities

  • Provide support to customers using Cloud Platform products, solutions and APIs including Google Compute Engine and related services
  • Provide technical assistance and support as part of a global 24x5-support organization
  • Work closely with engineers and product managers to improve the product and make our customers successful
  • Provide Incident Management, Problem Management and Change Management: change requests and incident ticket handling for the remaining Infrastructure Teams
  • Provide technical and developer support to customers using Cloud Platform products, solutions and APIs
  • Follow notification and escalation procedures
  • Follow standards for communications with business involving operational issues

Requirements

  • AT least 3+ years’ experience fully as Systems Engineer or a combination of Networking and Sysadmin
  • Strong knowledge of Linux/UNIX and Windows Server
  • Familiarity with Shell scripting
  • Familiarity with multi-tasking and multi-processing
  • Capable to setup monitoring, conduct performance audit and performance optimization
  • Strong understanding of administration (user accounts, permission models, access control)
  • Familiarity with networking (NAT, DNS, firewalls, basic routing, load balancing, etc.)
  • Experience troubleshooting Linux performance (CPU, memory, I/O)
  • Strong troubleshooting skills and familiarity with common Linux troubleshooting tools (vmstat, iostat, lsof, strace)
  • Familiarity with SQL
  • Familiarity with cloud computing
  • Strong business ownership and customer focus
  • Japanese Language at Native Level Required
  • English at Business Proficiency Level required

Nice to have

  • Experience with VMs (Google Compute Engine, VMware, Amazon EC2, etc
  • Familiarity with BigQuery, Cloud Storage and CloudSQL
  • Coding ability in one or more languages (Java, Python, C++, etc.)
  • Familiarity with software commonly used on VMs (MongoDB, Hadoop, etc.)
  • Experience in deploying and managing distributed systems and clusters
  • Familiarity with web and mail protocols (HTTP, TLS, SMTP, etc.)
  • Expected to be able to follow and understand a defined ITIL/ITSM process, train other team members, and contribute in process improvement

We offer

  • Competitive compensation depending on experience and skills
  • Regular assessments and salary reviews
  • Opportunities for personal and professional growth
  • Friendly team and enjoyable working environment
  • Flexible working schedule

Здравствуйте, чем мы можем вам помочь?


Наши офисы

  • Канада

    • Оттава

      343 Preston Street,
      ON K1S 1N4, Ottawa
      Canada

      Карта
    • Торонто

      5 Park Home Avenue,
      Suite 400,
      ON M2N 6L4, North York,
      Toronto
      Canada

      Карта
      Тел: +1-416-591-4004
      Факс: +1-416-595-1551
  • Мексика

  • США

    • Ньютаун

      41 University Drive,
      Suite 202,
      Newtown, PA 18940
      USA

      Карта
      Тел: +1-267-759-9000
      Факс: +1-267-759-8989
    • Белвью

      110 110th Ave. NE,
      Suite 310
      Bellevue, WA 98004
      USA

      Карта
    • Бостон (Массачусетс)

      21 Drydock Avenue,
      Suite 410 W,
      Boston, MA 02210
      USA

      Карта
    • Вашингтон

      7901 Jones Branch Drive,
      Suite 400,
      McLean, VA 22102
      USA

      Карта
    • Кембридж (Массачусетс)

      One Mifflin Place
      Cambridge, MA 02138
      USA

      Карта
      Тел: +1-267-759-9000
      Факс: +1-267-759-8989
    • Коншохокен (Пенсильвания)

      101 East 8th Ave,
      Suite 201,
      Conshohocken, PA 19428
      USA

      Карта
      Тел: +1-484-382-1300
    • Нью-Йорк (Нью-Йорк)

      24 West 25th Street,
      New York, NY 10010
      USA

      Карта
      Тел: +1-267-759-9000
      Факс: +1-267-759-8989
    • Филадельфия (Пенсильвания)

      30 South 15th Street,
      9th Floor,
      Philadelphia, PA 19102
      USA

      Карта
  • Австралия

  • Гонконг

  • Индия

    • Бангалор

      Smartworks,  
      Global Technology Park,
      Block C, Outer Ring Rd,
      Adarsh Palm Retreat, Bellandur,
      Bengaluru, Karnataka 560103
      India

      Карта
    • Пуна

      Level 6,
      Pentagon Tower P-2,
      Magarpatta City,
      Hadapsar,
      Pune - 411013,
      Maharashtra
      India

      Карта
    • Хайдарабад

      North wing,
      JVP Building, Plot No. 5,
      Software Units Layout
      Madhapur,
      Hyderabad - 500081
      India

      Карта
      Тел: +91-40-47979900
  • Китай

    • Гуанчжоу

      Unit B01, 23/F
      Yuexiuxinduhui Building
      No. 236, 6th Zhongshan Road
      Yuexiu District
      510180 Guangzhou, China

      Карта
    • Сучжоу

      18F, Phase 3
      Science Plaza
      1355 Jinjihu Avenue
      Suzhou Industrial Park
      215021 Suzhou, China

      Карта
    • Шанхай

      Room B509, 5th Floor,
      48 Weihai Road,
      Huangpu District, Shanghai,
      China 200000

      Карта
    • Шэньчжэнь

      Vision Shenzhen Business Park
      No. 9 Gaoxin 9th South Road
      Building 5, Floor 3
      Shenzhen Hi-Tech Industrial Park
      Nanshan District
      518057 Shenzhen
      China

      Карта
  • ОАЭ

    • Дубай

      EPAM Systems FZ-LLC Dubai Branch
      2307 Arenco Tower, Dubai Media City
      PO Box 501929 Dubai
      United Arab Emirates

      Карта
      Тел: +971-4-568-3569
  • Сингапур

    • Сингапур

      6 Raffles Quay
      #16-01,
      Singapore 048580

      Карта
      Тел: +65-6812-7843
      Факс: +65-6812-7889
  • Япония

    • Токио

      Floor 1-10-11
      Shibadaimon Centre Building 10th
      Shibadaimon Minato-ku
      Tokyo 105-0012
      Japan

      Карта
      Факс: +81-03-6880-9201