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Senior Application Support Engineer/Analyst Malaga, Spain

Senior Application Support Engineer/Analyst Description

Job #: 44055
Ranked as #12 on Forbes’ List of 25 Fastest Growing Public Tech Companies for 2017, EPAM is committed to providing our global team of 30,100+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty, and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

DESCRIPTION


Currently, we are looking for Senior Application Support Engineers and Analysts for our Malaga office to make the team stronger. With over twenty-five years’ experience in crafting market leading software, EPAM’s business has been rapidly evolving and is now a global player in solving business challenges and developing tailor-made cutting-edge solutions.

These challenges require a dynamic and highly skilled workforce imagining, designing, engineering, and delivering software, through to business consulting services & customer experiences, which are changing the world around us.

Responsibilities

  • Take responsibility for production support and problem resolution of the Quant/Enterprise Technology systems during core business hours
  • Be responsible for the readiness and effective operation of both production and development environments, including running routine maintenance on file, data store and job control systems
  • Investigate complex issues of production delivery, run the root cause analysis, establish a solution and push it through required steps necessary in order to deliver
  • Identify and manage risks, flagging major issues early and escalating incidents as required
  • Drive results, productivity, quality and value for the client, respecting their deadlines and objectives but also being an honest, realistic and committed partner to them
  • Deploy releases into production
  • Play a proactive role in proposing technologies, tools & approaches
  • Suggest innovative solutions to business problems/processes that leverage technology to provide marketing differentiation, efficiency improvements, and better user experiences

Requirements

  • Application Support or Data Support specialist type of person
  • Network understanding and technical troubleshooting skills in context of establishing physical connectivity for trading
  • Experience in working directly with end customers/business and vendors, brokers, exchanges, production support and other teams
  • SDLC understanding and experience working in Scrum
  • DevOps mentality and scripting skills (mostly PowerShell scripting)
  • Solid SQL knowledge, but not DBA-type. Writing SQL-scripts and queries. ETL also
  • Good understanding of ITIL processes, in particular a structured approach to continuous improvement of the production environment
  • Application configuration
  • Experience/abilities resolving production incidents (and/or migration, including data migration, plays); knowledge and experience in investigation of problems, carrying out deep analysis with further definition of the root cause and respective workaround/solution
  • Experience in escalating issues to a vendor, coordination of this communication
  • Ability and desire to be curious, experiment and figure things out yourself
  • C# knowledge is a big plus

We offer

  • Extended opportunity to grow professionally in a cross-cultural environment
  • Access to various on-line courses from leading provider
  • Access to engineering communities on a global scale
  • Social benefits in line with local legislation
  • Health insurance and meal vouchers programs
  • Special discount program for EPAMers with providers across Malaga and in other cities around the world
  • Regular team collaboration events
  • Office in a good location with easy access
  • Referral bonuses
  • Relocation support (for people from other countries)
  • Unlimited access to LinkedIn learning solutions

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