Application Support Analyst

Guadalajara, Mexico

Ranked as #12 on Forbes’ List of 25 Fastest Growing Public Tech Companies for 2017, EPAM is committed to providing our global team of over 24,000 people with inspiring careers from day one. EPAMers lead with passion and honesty, and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

DESCRIPTION


You are curious, persistent, logical and clever – a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as an Application Support Analyst. Scroll down to learn more about the position’s responsibilities and requirements.

We are seeking a professional who will play a crucial role in business development process and business proposals creation including lead qualification, elaboration of EPAM offering, value proposition and final deal closure. The ideal candidate will be a part of Cloud & DevOps Competency Center and work with EPAM Sales and Legal Teams, Industry and Geographical Business Units to develop and present business solutions, aligning business needs and positioning EPAM experience and services as key differentiator and competitive advantage.

This person must be comfortable mapping business requirements into EPAM Cloud, DevOps and Support capabilities and services, suggesting delivery methodologies, defining financial models, prerequisites and dependencies of a successful engagement, coordinating and integrating business development activities across multiple organizational units and divisions at EPAM.

We are looking for exceptionally talented people who will have the chance to propel their careers to the next level. Your work will directly influence strategic decisions and transformation for Fortune 500 corporations.

Responsibilities

  • Follow the product support process;
  • Communicate on a daily basis with the customer with respect to product support;
  • Work with bug ticket system. Set up client's expectation with respect of bug fixing;
  • Triage and investigate bug’s root cause;
  • Fix trivial bugs if possible.

Requirements

  • Technical stack;
  • ReactJS, Java, SQL, preferrably MS SQL, Transact-SQL, Spring, Apache HTTP Server, Linux;
  • Advantage:
    • Denodo (data virtualization tool);
    • Solr;
    • Linux administration;
    • Node.js;
    • Apache;
    • JBoss;
    • JMeter;
    • JSON (Web services, REST);
    • JavaScript;
    • AD;
    • Oracle OIM, OAM;
    • Logging;
    • Log Analysis tools;
    • AppDynamics (or similar tool);
    • XML (configuration);
    • Having deep knowledge of the above technologies is not required, however it is necessary to possess knowledge about how all these technologies work to be able to troubleshoot software issues;
    • Person should be reliable and knowledgeable about support process (e.g. ITIL).

We offer

  • Career plan and real growth opportunities;
  • International Mobility Plan within 25 countries;
  • Constant training, mentoring, online corporate courses, eLearning and more;
  • English classes with certified teacher;
  • Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more);
  • Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more);
  • Flexible work schedule and dress code;
  • Collaborate in a multicultural environment and share best practices from around the globe;
  • Hired directly by EPAM & 100% under payroll;
  • Law benefits (IMSS, INFONAVIT, 15 days December bonus, 25% vacation bonus);
  • Personal insurance: Life, Major medical expenses with dental & visual coverage;
  • 13 % employee savings fund;
  • Grocery coupons (added to the monthly benefits once the probation period has been passed);
  • 10 vacations days plus 2 floating days;
  • Official Mexican holidays, plus two extra holidays (December 24th & 31st);
  • Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more.