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Support Engineer

  • Kharkiv, Ukraine
Job #: 29385
Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.

DESCRIPTION


Currently we are looking for a Support Engineer for our Kharkiv office to make the team even stronger.

This is a permanent 1st/2nd line support role so you will be required to be the initial point of contact for technical issues and will require a good knowledge of Windows 7, 8 and 10, Active Directory, Microsoft Outlook, Microsoft Office.

Responsibilities

  • Install and configure computer hardware, software, systems, networks, printers and scanners
  • Plan and undertake scheduled maintenance upgrades
  • Communicate with clients and computer users to determine the nature of problems
  • Investigate, diagnose and solve computer software and hardware faults
  • Supervise junior engineering and technical staff
  • Obtain replacement or specialist components, fixtures or fittings
  • Check computer equipment for electrical safety
  • Maintain records of software licenses
  • Manage stocks of equipment, consumables and other supplies

Requirements

  • At least 1-year experience as a Support Engineer
  • Complete higher education (technical, IT)
  • Good knowledge of computer hardware, peripheral equipment
  • Skill in service network protocols IP / TCP
  • Knowledge of MS Active Directory principles
  • Experience in Windows 7 / XP/2008 Server/2003 Server
  • Network administration skills
  • Good written and spoken English level

We offer

  • Competitive compensation depending on experience and skills
  • Social package - medical insurance, sports
  • Compensation for sick lists and regular vacations
  • English classes with certified English teachers
  • Flexible work hours
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