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Technical Support Engineer

  • Kharkiv, Ukraine
  • hot
Job #: 29385
Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.

DESCRIPTION


Currently, we have a new open position of Technical Support Engineer (2nd line support) for our Kharkiv office.

This is a permanent 2nd line support role so you will be required to be the initial point of contact for technical issues and will require a good knowledge of Windows and MacOS, MS Active Directory, MS Office.

Responsibilities

  • Installing and configuring computer hardware, software, systems, networks, printers
  • Planning and undertaking scheduled maintenance upgrades
  • Communication with clients and computer users to determine the nature of problems
  • Investigating, diagnosing and solving computer software and hardware faults
  • Upgrading computer equipment
  • Managing stocks of equipment, consumables and other supplies

Requirements

  • At least 1year experience as a Technical Support Engineer
  • Complete higher education (technical, IT)
  • Linux, Mac OS, Windows deployment and administration
  • Good knowledge of computer hardware, peripheral equipment
  • Troubleshooting skills
  • Be customer-oriented
  • Excellent communication and interpersonal skills
  • Good knowledge of network protocols such as TCP/IP
  • Good written and spoken English level

We offer

  • Competitive compensation depending on experience and skills
  • Social package - medical insurance, sports
  • Compensation for sick lists and regular vacations
  • English classes with certified English teachers
  • Unlimited access to LinkedIn learning solutions
  • Flexible work hours
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