Maintenance & Support Team Lead

Jersey City, NJ, USA

Ranked as #12 on Forbes’ List of 25 Fastest Growing Public Tech Companies for 2017, EPAM is committed to providing our global team of over 24,000 people with inspiring careers from day one. EPAMers lead with passion and honesty, and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

DESCRIPTION


You are curious, persistent, logical and clever – a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a Maintenance & Support Team Lead. Scroll down to learn more about the position’s responsibilities and requirements.

We are looking for a Maintenance & Support Team Lead for New Jersey location to support website on Java technologies.

Responsibilities

  • Setup the product support process and lead the team of support engineers;
  • Communicate on a daily basis with the customer with respect to product support;
  • Work with bug ticket system. Set up client's expectation with respect of bug fixing;
  • Triage and investigate bug’s root cause. Analyse and coordinate fixing process.

Requirements

  • Technical stack (main):
    • ReactJS, Java, SQL preferably MS SQL Transact-SQL, Spring, Apache HTTP Server, Linux.
  • Advantage:
    • Denodo (data virtualization tool);
    • Solr;
    • Linux administration;
    • Node.js;
    • Apache;
    • JBoss;
    • Jmeter;
    • JSON (Web services, REST);
    • JavaScript;
    • AD;
    • Oracle OIM, OAM;
    • Logging;
    • Log Analysis tools;
    • AppDynamics (or similar tool);
    • XML (configuration).
  • Deep knowledge of the above technologies is not required, however, it is necessary to possess knowledge of how all these technologies work to be able to troubleshoot software issues;
  • Reliable and knowledgeable about support process (e.g. ITIL);
  • Able to build and manage the process.

We offer

  • Comprehensive, flexible employee benefits package (medical/vision and dental coverage);
  • Generous merchandise discount;
  • Employer-matched 401(K) savings and profit sharing plan and much more.