Senior Delivery Manager

Zurich, Switzerland

Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.

DESCRIPTION


Currently we are looking for a Senior Delivery Manager for our Zurich office to make the team even stronger.

Responsibilities

  • Own end-to-end solution delivery on the account(s);
  • Assure governance of processes in delivery management and production as per selected delivery model;
  • For the top management and client - act as a single point of responsibility over any delivery related matters, including escalations, upsells, ramp downs etc;
  • Take responsibility over resources needed for delivery - assure sound skills and seniority staffing according to the delivery roadmap;
  • Be accountable for the technical leadership regarding the delivery. Ensure a sound and future proof architecture is planned and the implementation meets the technical quality standards;
  • Establish and manage long-term partnerships with the client(s);
  • Address client issues, identifies, and manages engagement risks;
  • Coordinate the preparation of customer proposals and statements of work;
  • Ensure that projects are delivered in line with EPAM process and methodologies;
  • Make sure that the customer executes their responsibilities on the engagements;
  • Build up delivery plan along with estimations on timeframes, quality and quantity of resources required to implement projects successfully;
  • Establish a strategy of continuous delivery risk management that enables proactive decisions and actions throughout the delivery life cycle;
  • Measure and improve delivery productivity;
  • Participate in the process of recruiting and hiring senior level candidates: e.g. Software Architects, Senior Project Managers, Senior Business Analysts, etc;
  • Help mentoring and coaching other delivery managers;
  • Travel up to 60% might be required.

Requirements

  • Minimum 10 years working experience in IT service delivery domain; 5 years of which should be at Senior or Lead Delivery/Architecture/Development management level;
  • Experience in handling complex delivery projects (50+ people) involving distributed delivery teams;
  • Engineering background in Java, C++ or .NET;
  • Understanding of Enterprise Architecture Patterns, able to read and validate software architecture documentation;
  • Profound experience of onshore, nearshore and offshore outsourcing and delivery models;
  • Experience in Scrum software development processes;
  • Expertise in Customer relationship management / Account Management;
  • Experience in technical pre-sales function as required in terms of RFI/RFP preparation;
  • Fluent verbal and written German and English; knowledge of other European languages is a plus;
  • BS or Master Degree. Graduate degree in Computer Science, Information Technology or related field.

We offer

  • Experience exchange with colleagues all around the world;
  • Competitive compensation depending on experience and skills;
  • Regular assessments and salary reviews;
  • Develop integration modules for interacting with new systems and applications;
  • Opportunities for self-realization;
  • Friendly team and enjoyable working environment;
  • Corporate and social events.