Senior Java Support Engineer

Guadalajara, Mexico

Ranked as #12 on Forbes’ List of 25 Fastest Growing Public Tech Companies for 2017, EPAM is committed to providing our global team of over 24,000 people with inspiring careers from day one. EPAMers lead with passion and honesty, and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.


You are curious, persistent, logical and clever – a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a Senior Java Support Engineer. Scroll down to learn more about the position’s responsibilities and requirements.

We are looking for Support Engineers to support middleware applications in a 24/5 hour. This is a global team and Mexico’s team supports from 07:00 AM to 11:00 PM divided in 2 shifts.

Project technologies and tools

  • Core Technologies:
    • Java 1.8 (required);
    • Spring 3;
    • Apache Camel 2.15;
    • Apache CXF-RS, CXF-WS;
    • MyBatis;
    • Pivotal Gemfire Cache.
  • Deployment Platform:
    • Java 1.8 (required);
    • Spring 3;
    • Apache Camel 2.15;
    • Apache CXF-RS, CXF-WS;
    • MyBatis;
    • Pivotal Gemfire Cache.


  • Senior Engineer on a support team;
  • Senior Engineer on a support team;
  • Create deliverables in good quality;
  • Strong ownership and personal responsibility;
  • Team player;
  • Expected to be self-managed, implement functionality without supervision and test his/her work thoroughly using test cases.


  • At least 5 years of production support experience;
  • Proficiency in Java (3+ years);
  • Intermediate knowledge with Linux;
  • Experience in bug / development tracking systems;
  • Understanding of concepts of software development cycle;
  • Follow and understand a defined ITIL/ITSM process, train other team members, and contribute in process improvement;
  • Strong communication skills;
  • Experience in troubleshooting on production environments;
  • Java Core;
  • Java Spring - Core;
  • Apache CXF;
  • SOAP/Restful Services development;
  • Maven;
  • Git.

Nice to have

  • Experience in Apache Camel;
  • Experience in Red Hat JBoss Fuse;
  • Linux Red Hat or Linux CentOS experience;
  • F5 experience;
  • Apigee experience;
  • Gemfire experience;
  • Networking experience.

We offer

  • Career plan and real growth opportunities in the company;
  • Hired directly by EPAM;
  • 100% under payroll;
  • Law benefits (IMSS, INFONAVIT, 15 days December, bonus, 25% vacation bonus, Mexican holidays plus December the 24th and 31st);
  • Major medical expenses insurance;
  • Dental insurance;
  • Life insurance;
  • 13 % employee savings fund;
  • Vacations starting with 10 days plus 2 floating days;
  • 30 days leave for the following purposes: maternity leave/adoption;
  • 5 days for regular paternity leave or adoption;
  • Constant training and certifications;
  • Flexible work schedule;
  • Relaxed dress code;
  • Mobility plan with our other sites (25 countries);
  • Relocation plan within México;
  • Grocery coupons. Added to the monthly benefits once the probation period has been passed successfully.