Senior Technical Writer

Guadalajara, Mexico

Ranked as #12 on Forbes’ List of 25 Fastest Growing Public Tech Companies for 2017, EPAM is committed to providing our global team of over 24,000 people with inspiring careers from day one. EPAMers lead with passion and honesty, and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

DESCRIPTION


You are strategic, resilient, engaging with people and a natural self-starter. You have a passion for solving complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a Senior Technical Writer. Scroll down to learn more about the position’s responsibilities and requirements.

We are looking for a Technical Writer for the Cloud Support Team. We need a person with excellent written English and technical background in software construction. The main responsibility - to prepare messages for end users about coming changes in the Cloud Platform (including API deprecation, Legal, Billing and Product changes). Technical background is highly appreciated for the role - our candidate should conceptually understand how software is built and be familiar with terminology.

Responsibilities

  • Manage communication requests with product, legal, technical and other management tiers to ensure accurate and timely delivery;
  • Create communication plans with product, legal, technical and other management tiers;
  • Develop / edit communication materials (largely email messages) in conjunction with the communication owner and relevant stakeholders;
  • Manage required communication and documentation approvals;
  • Ensure communications have correctly formatted recipient lists or queries, and are peer reviewed when appropriate;
  • Template and proof email communication requests (HTML / Plain Text);
  • Work with management and internal development teams to streamline communications tools and processes.

Requirements

  • Excellent oral and written communication skills (English) and documentation skills;
  • High attention to detail;
  • Technical writing experience and/or mass customer communications experience;
  • Time management skills, ability to liaise and with internal stakeholders and management teams;
  • Ability to liaise with and understand business requirements and translate into technical requirements;
  • Ability to effectively present information using a range of verbal and written methodologies;
  • IT related higher education degree or equivalent experience;
  • High-level knowledge and understanding of software construction techniques, understanding of web-technologies; databases & SQL; Cloud technologies and related terminology.

We offer

  • Career plan and real growth opportunities in the company;
  • Hired directly by EPAM;
  • 100% under payroll;
  • Law benefits (IMSS, INFONAVIT, 15 days December, bonus, 25% vacation bonus, Mexican holidays plus December the 24th and 31st);
  • Major medical expenses insurance;
  • Dental insurance;
  • Life insurance;
  • 13 % employee savings fund;
  • Vacations starting with 10 days plus 2 floating days;
  • 30 days leave for the following purposes: maternity leave/adoption;
  • 5 days for regular paternity leave or adoption;
  • Constant training and certifications;
  • Flexible work schedule;
  • Relaxed dress code;
  • Mobility plan with our other sites (25 countries);
  • Relocation plan within México;
  • Grocery coupons. Added to the monthly benefits once the probation period has been passed successfully.