Senior Application Support Engineer

Kyiv, Ukraine

(68695160)

Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.

DESCRIPTION


Currently we are looking for a Senior Application Support Engineer for our Kyiv office to make the team even stronger.

The project we are working on is a data creation platform for company’s clients.

Our customer is an American investment management firm. It serves approximately 350 of the largest and most sophisticated global institutional clients including public and corporate pension funds, university endowments, charitable foundations, supranational agencies, sovereign wealth funds, and central banks. By having the deepest possible understanding of the global economy and financial markets, and translating that understanding into great portfolios and strategic partnerships with institutional clients, they've built a distinct track record of success. They’ve done this for more than 40 years by having great people operate in a culture of radical truth and radical transparency.

Responsibilities

  • Support Data Delivery Service;
  • Own responsibilities for day-to-day application components maintenance tasks including technical and data issues resolution;
  • Investigate the platform issues as the platform creates data for client;
  • Maintain incoming data from different sources using API: maintain files in various formats, lost data search, corruption investigations, broken files fixing;
  • Develop scripts for issues solving using any convenient language supported by system (Bash, Python, etc.);
  • Participate in building a new team;
  • Support with candidates hiring and interviewing;
  • Work in shifts.

Requirements

  • Linux command line;
  • Bash or any other scripting language knowledge;
  • Experience in SQL queries writing;
  • Familiarity with Relational Data Bases (MS SQL) and Objects Data Bases (files);
  • At least basic knowledge of Incident Management, SLA/OLA;
  • Problem and change management skills;
  • Troubleshooting skills strong enough to be able to perform L2/L3 investigation and deliver resolutions;
  • API usage experience;
  • Intermediate and higher level of English (B1+), as communication with clients will take place via Jira tickets as well as internal team communication with Polish engineers - the team is distributed between Kyiv and Gdansk.

We offer

  • Competitive compensation depending on experience and skills;
  • Individual career path in engineering;
  • Social package - medical insurance, sports;
  • Compensation for sick lists and regular vacations;
  • Partial grant of the cost of certification;
  • English classes with native speakers (certified English teachers).