Junior Application Support Analyst

Kyiv, Ukraine


Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.


Currently we are looking for a Junior Application Support Analyst for our Kyiv office to make the team even stronger.

Our client is an Investment Bank who provides large corporate, government and institutional clients with a full spectrum of solutions to their strategic advisory, financing and risk management needs.

An ideal candidate will join the department providing advanced analytics platform to external clients. This platform provides comprehensive solutions for every stage of the investment process, including dynamic analytics to meet the needs of a rapidly changing market environment and a diverse customer base. The platform combines the intellectual capital of Bank’s leading research and trading operations with a highly scalable technology solution that supports global institutions, processing tens of thousands of portfolios and millions of unique securities per night.

The role is to provide support and configuration of test environment for application. This role focuses on day-to-day support, with involvement to engineering projects, dependent on the individual’s key skills and talents. Engineers take responsibility for performing servers’ health check, housekeeping, monitoring, training and knowledge base management. Engineers take part in configuring non-production environment, preparation to regression and performance tests, release activities.


  • Monitoring and responding to system alerts, troubleshooting and problem resolution;
  • Managing and responding to the incoming internal emails, issue management systems and group chat channels;
  • Engineering and project work as well as working with BAU support tasks to resolve common issues depending on the candidate’s skillset and abilities.


  • Strong technical background with Degree / Diploma or equivalent;
  • Experience in and understanding of administration and scripting in either or both environments;
  • Experience in and understanding of administration and scripting in either or both environments;
  • Experience in of MS SQL Server (database management system, T-SQL);
  • Good communication skills;
  • Good spoken and written English.

Nice to have

  • Technical experience in administration and support for software development life cycle technologies;
  • Development or Scripting experience (Perl, bash);
  • Experience in the following:
    • AutoSys;
    • Git;
    • CVS.
  • Experience of working in a large corporate regulated environment;
  • Understanding of ITIL terminology and life cycle phases;
  • Programming experience.

We offer

  • Competitive compensation depending on experience and skills;
  • Individual career path in engineering;
  • Social package -medical insurance, sports;
  • Compensation for sick lists and regular vacations;
  • Partial grant of the cost of certification;
  • English classes with native speakers (certified English teachers).