Senior ServiceNow Software Engineer

Kyiv, Ukraine


Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.


Currently we are looking for a Senior ServiceNow Software Engineer for our Kyiv office to make the team even stronger.

We are seeking a Senior Support Engineer to work on ServiceNow implementation for one of the biggest EPAM accounts. The project also includes cloud migration from Dell to Azure.

The client is a global company that provides information, software, and services. Their customers are legal, business, tax, accounting, finance, audit, risk, compliance, and healthcare professionals. You will be working with a small, down-to-earth team with high standards and competent members.


  • Follow and improve support processes, handle P1-P4 incidents, problems, requests, changes;
  • Support releases;
  • Cover strengths and weaknesses to evaluate the products quality with special focus on excellence in user experience;
  • Participate in the development cycle, and support cycle as well;
  • Be responsible for user stories upkeep, architectural feedback providing;
  • Participate in JavaScript code reviews, break fixing, enhancements;
  • Advocate for improving user experience, promote an easier-to-learn/easier-to-use product;
  • Take initiative to improve upon quality concerns;
  • Conduct testing, analyze and interpret the results, adapt methodology;
  • Present valid and reliable findings to other test engineers, developers, product owners and management;
  • Collaborate with software engineers on modifications and experiments to improve the product;
  • May utilize external tools, develop tools, or collaborate internally to develop tools.


  • 1+ year of ServiceNow application support experience;
  • Practical experience in JavaScript software engineering;
  • Familiarity with JavaScript and bugs fixing;
  • Experience working in Support Team - should have strong understanding of support processes;
  • Strong analytical and problem solving skills;
  • Upper-Intermediate English (B2) and higher.

Nice to have

  • Developed features software testing;
  • Experience in ITIL.

We offer

  • Competitive compensation depending on experience and skills;
  • Individual career path in engineering;
  • Social package -medical insurance, sports;
  • Compensation for sick lists and regular vacations;
  • Partial grant of the cost of certification and IT conferences;
  • English classes with certified English teachers.