Junior Service Desk Technician

Minsk, Belarus

Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.

DESCRIPTION


Currently we are looking for a Junior Service Desk Technician for our Minsk office to make the team even stronger.

Responsibilities

  • Provide timely service request acknowledgement, escalation for all service requests;
  • Answer users’ questions via phone or in the chatbot;
  • Work with other teams as needed to provide status updates to users;
  • Perform first level of troubleshooting, gathering additional details;
  • Work in a non-standard shifts (24x7 support).

Requirements

  • Proven ability to work independently and as a team member;
  • Good communication (written and oral) and interpersonal skills;
  • Fine organizational, multitasking, and time management skills;
  • Advanced level of English.

We offer

  • Experience exchange with colleagues all around the world;
  • Competitive compensation depending on experience and skills;
  • Social package – medical care, sports, family care;
  • Opportunities for self-realization;
  • Friendly team and enjoyable working environment;
  • Flexible working schedule;
  • Corporate and social events.