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System Administrator/Support Engineer

  • Mexico City, Mexico
  • hot
Job #: 24852
Ranked as #12 on Forbes’ List of 25 Fastest Growing Public Tech Companies for 2017, EPAM is committed to providing our global team of over 24,000 people with inspiring careers from day one. EPAMers lead with passion and honesty, and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

DESCRIPTION


You are curious, persistent, logical and clever – a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a System Administrator/Support Engineer. Scroll down to learn more about the position’s responsibilities and requirements.

Responsibilities

  • Provide support to customers using Cloud Platform products, solutions and APIs including Google Compute Engine and related services
  • Provide technical assistance and support as part of a global 24x5-support organization
  • Work closely with Engineers and Product Managers to improve the product and make our customers successful
  • Change requests and incident ticket handling for the remaining Infrastructure Teams - Incident Management, Problem Management and Change Management
  • Provide technical and developer support to customers using Cloud Platform products, solutions and APIs
  • Follow notification and escalation procedures
  • Follow standards for communications with business involving operational issues

Requirements

  • At least 3 years’ experience as a Systems Engineer or a combination of Networking and System Administrator
  • Strong knowledge of Linux/UNIX and Windows Server
  • Familiarity with shell scripting
  • Familiarity with multitasking and multiprocessing
  • Capable to setup monitoring, conduct performance audit and performance optimization
  • Strong understanding of administration (user accounts, permission models, access control)
  • Familiarity with networking (NAT, DNS, firewalls, basic routing, load balancing, etc.)
  • Experience troubleshooting Linux performance (CPU, memory, I/O)
  • Strong troubleshooting skills and familiarity with common Linux troubleshooting tools (vmstat, iostat, lsof, strace)
  • Familiarity with SQL
  • Familiarity with cloud computing
  • Strong business ownership and customer focus

Nice to have

  • Experience in VMs (Google Compute Engine, VMware, Amazon EC2, etc.)
  • Familiarity with BigQuery, Cloud Storage and CloudSQL
  • Coding ability in one or more languages (Java, Python, C++ etc.)
  • Familiarity with software commonly used on VMs (MongoDB, Hadoop etc.)
  • Experience in deploying and managing distributed systems and clusters
  • Familiarity with web and mail protocols (HTTP, TLS, SMTP, etc.)
  • Expected to be able to follow and understand a defined ITIL/ITSM process, train other team members, and contribute in process improvement

We offer

  • Career plan and real growth opportunities
  • International Mobility Plan within 25 countries
  • Constant training, mentoring, online corporate courses, eLearning and more
  • English classes with certified teacher
  • Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
  • Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
  • Flexible work schedule and dress code
  • Collaborate in a multicultural environment and share best practices from around the globe
  • Hired directly by EPAM & 100% under payroll
  • Law benefits (IMSS, INFONAVIT, 15 days December bonus, 25% vacation bonus)
  • Personal insurance: Life, Major medical expenses with dental & visual coverage
  • 13 % employee savings fund
  • Grocery coupons (added to the monthly benefits once the probation period has been passed)
  • 10 vacations days plus 2 floating days
  • Official Mexican holidays, plus two extra holidays (December 24th & 31st)
  • Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more

Здравствуйте, чем мы можем вам помочь?


Наши офисы

  • Канада

    • Оттава

      343 Preston Street,
      ON K1S 1N4, Ottawa
      Canada

      Карта
    • Торонто

      5 Park Home Avenue,
      Suite 400,
      ON M2N 6L4, North York,
      Toronto
      Canada

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      Тел: +1-416-591-4004
      Факс: +1-416-595-1551
  • Мексика

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      Suite 202,
      Newtown, PA 18940
      USA

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      Suite 310
      Bellevue, WA 98004
      USA

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      21 Drydock Avenue,
      Suite 410 W,
      Boston, MA 02210
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      7901 Jones Branch Drive,
      Suite 400,
      McLean, VA 22102
      USA

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      One Mifflin Place
      Cambridge, MA 02138
      USA

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      101 East 8th Ave,
      Suite 201,
      Conshohocken, PA 19428
      USA

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      465 Fairchild Dr,
      Building B, Suite 221,
      Mountain View, CA 94043
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      24 West 25th Street,
      New York, NY 10010
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      Факс: +1-267-759-8989
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      9th Floor,
      Philadelphia, PA 19102
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  • Австралия

  • Гонконг

  • Индия

    • Бангалор

      Smartworks,  
      Global Technology Park,
      Block C, Outer Ring Rd,
      Adarsh Palm Retreat, Bellandur,
      Bengaluru, Karnataka 560103
      India

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    • Пуна

      Level 6,
      Pentagon Tower P-2,
      Magarpatta City,
      Hadapsar,
      Pune - 411013,
      Maharashtra
      India

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    • Хайдарабад

      North wing,
      JVP Building, Plot No. 5,
      Software Units Layout
      Madhapur,
      Hyderabad - 500081
      India

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      Тел: +91-40-47979900
  • Китай

    • Гуанчжоу

      Unit B01, 23/F
      Yuexiuxinduhui Building
      No. 236, 6th Zhongshan Road
      Yuexiu District
      510180 Guangzhou, China

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    • Сучжоу

      18F, Phase 3
      Science Plaza
      1355 Jinjihu Avenue
      Suzhou Industrial Park
      215021 Suzhou, China

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      Room B509, 5th Floor,
      48 Weihai Road,
      Huangpu District, Shanghai,
      China 200000

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    • Шэньчжэнь

      Vision Shenzhen Business Park
      No. 9 Gaoxin 9th South Road
      Building 5, Floor 3
      Shenzhen Hi-Tech Industrial Park
      Nanshan District
      518057 Shenzhen
      China

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  • ОАЭ

    • Дубай

      EPAM Systems FZ-LLC Dubai Branch
      2307 Arenco Tower, Dubai Media City
      PO Box 501929 Dubai
      United Arab Emirates

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      Тел: +971-4-568-3569
  • Сингапур

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      6 Raffles Quay
      #16-01,
      Singapore 048580

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      Тел: +65-6812-7843
      Факс: +65-6812-7889
  • Япония

    • Токио

      Floor 1-10-11
      Shibadaimon Centre Building 10th
      Shibadaimon Minato-ku
      Tokyo 105-0012
      Japan

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      Факс: +81-03-6880-9201