Delivery Manager

Krakow, Poland

Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.


Currently we are looking for a Delivery Manager for our Krakow office to make the team even stronger.

At EPAM, Delivery Management is a much broader scale of Project Management. It is the organization, administration, and supervision of people, processes, and technologies - which when combined into a comprehensive plan, provide the business and technical functions needed to achieve what the clients expect to receive.

The role will be to oversee management and EPAM clients’ relationships. You will be accountable for the overall project delivery, client satisfaction and management of expectations while ensuring that the work is on strategy, on time and within budget. Additionally, an important part of this role will be Resource Management and building the organization. This means defining a recruitment demand, hiring proper people and allocating them to projects that match their skills and ambitions. You will be also responsible for creating a satisfying working environment for your team members, creating career development plans and keeping them motivated.


  • Project Management:
    • Establish long-term partnerships with the clients and manage their expectations;
    • Take end-to-end responsibility over the delivery;
    • Build the delivery plan along with estimations on timeframes, quality and quantity of resources required to implement projects successfully;
    • Prepare engagement revenue and resource forecasts;
    • Establish criteria concerning deliverability, performance, maintenance, design and costs;
    • Assure governance of processes in delivery management and production as per selected delivery model;
    • Generate visible added value that company delivers to the client by suggestion of innovative solutions to business problems/processes that leverage technology to provide marketing differentiation, efficiency improvements and better user experiences;
    • Co-ordinate the preparation of customer proposals and statements of work;
    • Act as a single point of responsibility for the top management and the client over any delivery related matters, including escalations, upsells, ramp-downs etc.
  • Resource Management:
    • Hire right people at the right time - to support both new opportunities and already established business;
    • Manage project assignments of the people from the organization;
    • Perform knowledge management within the organization, define skills/technologies to be learned and request respective trainings;
    • Perform motivation actions and coach/verify how the same is performed by managers and team leaders from your organization;
    • Conduct performance appraisals and manage salaries within the organization in order to meet attrition and profitability goals;
    • Ensure that proper software development processes and engineering standards are in place.


  • Several years of experience in managing medium-to-large (50+ FTE) software delivery organizations;
  • Solid experience in people management and growing the organization;
  • Extensive experience in IT project management, including management of several projects in parallel;
  • Excellent knowledge of Agile software development methodologies;
  • Prior experience in hands-on software development and good understanding of software engineering practices;
  • Excellent leadership and communication skills;
  • Demonstrated skills in client relationship management and ability to manage, direct and command respect from technical and delivery team members;
  • Ability to engage with the client in technology discussions;
  • Previous experience in working within outsourcing environment and managing offshore delivery organizations is highly desirable;
  • Fluent English, both spoken and written (Advanced (C1) level or better).

We offer

  • Attractive salary and benefits based on your professional experience and skills;
  • Flexible working schedule;
  • Involvement in international projects with customers from Switzerland, Germany, Sweden, United Kingdom etc;
  • Relocation package for candidate and family members;
  • Benefit package (health care, multisport card, lunch tickets, petrol vouchers etc.);
  • Grants of the cost of certification and IT conferences.