Delivery Manager

Zurich, Switzerland

Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.

DESCRIPTION


Currently we are looking for a Delivery Manager for our Zürich office to make the team even stronger.

Responsibilities

  • Own end-to-end solution delivery on the account(s);
  • Assure governance of the processes in delivery management and production as per selected delivery model;
  • For the top management and client - act as a single point of responsibility over any delivery related matters, including escalations, upsells, ramp downs etc;
  • Be accountable for the technical leadership regarding the delivery. Ensure a sound and future proof architecture is planned and the implementation meets the technical quality standards;
  • Establish and manage long-term partnerships with the client(s);
  • Address client(s) issues, identify and manage engagement risks;
  • Co-ordinate the preparation of customer proposals and statements of work;
  • Ensure that projects are delivered in line with EPAM process and methodologies;
  • Make sure that the customer executes their responsibilities on the engagements;
  • Build up delivery plan along with estimations on timeframes, quality and quantity of resources required to successfully implement projects;
  • Establish a strategy of continuous delivery risk management that enables proactive decisions and actions throughout the delivery life cycle;
  • Measure and improve delivery productivity;
  • Help mentoring and coaching other delivery managers;
  • Travel up to 20% might be required.

Requirements

  • Minimum 10 years’ working experience in IT service delivery domain;
  • Experience in handling complex delivery projects (50+ people) involving distributed delivery teams;
  • Strong experience with Financial Domain (Preferable: KYC Compliance, Compliance control, Anti-Money Laundering);
  • Engineering background in Java, C++ or .NET;
  • Profound experience in onshore, nearshore and offshore outsourcing and delivery models;
  • Expertise in Customer relationship management/Account Management;
  • Experience with technical pre-sales function as required in terms of RFI/RFP preparation;
  • BS or Master’s Degree. Graduate degree in Computer Science, Information Technology or related field;
  • German is a plus.

We offer

  • Experience exchange with colleagues all around the world;
  • Competitive compensation depending on experience and skills;
  • Regular assessments and salary reviews;
  • Opportunities for self-realization;
  • Friendly team and enjoyable working environment;
  • Corporate and social events;
  • EPAM is not accepting resumes from recruiting or staffing agencies for this position.