Systems Engineer

Shenzhen, China

Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.

DESCRIPTION


Currently we are looking for a talented Systems Engineer for our Shenzhen office to make the team even stronger.

The responsibilities would consist of day-to-day support of particular retail application complex and updates testing and distribution across business units across Europe and Asia. User-base would comprises local IT services across business units. Operational environment is Windows with DBs running on MS SQL. Understanding of batch scripting, XML and message queues would be a plus.

Requirements

  • 3+ years of application support experience;
  • Solid experience in MS SQL and understanding of database concepts in common;
  • Network infrastructure knowledge (protocols, ports, etc.);
  • Proven problem solving, troubleshooting, technical and customer service skills;
  • Knowledge of basic MS Windows administration and general desktop support issues;
  • Knowledge of Jira, Confluence, SharePoint and other collaboration tools;
  • Basic testing skills;
  • Excellent problem solving skills;
  • Fast learner;
  • Good communication skills;
  • Good command of spoken and written English;
  • Flexibility to a rapidly changing environment.

Nice to have

  • Retail processes experience or knowledge;
  • Knowledge of or experience in Agile/Scrum practices;
  • Familiarity with E-commerce domain;
  • Knowledge of monitoring tools (BigFix, PRTG, Zabbix, Nagios, etc.);
  • Support procedures: ITIL knowledge (Incident, Problem, SLA, OLA, etc.).