Software Maintenance Engineer for Video Delivery Technologies (12 months contract)

Vienna, Austria

Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.

DESCRIPTION


Currently we are looking for a Software Maintenance Engineer for Video Delivery Technologies for our Vienna office to make the team even stronger.

The primary purpose of the CPE Deployment Engineer position is to follow CPE (Customer Premises Equipment) Deployment strategy encompassing primarily the TFT&OFT but also the in-Life service and support of these devices.

This role requires a good understanding of the deployed and supported CPEs together with the interactions and dependencies with the platforms/environment they operate on (CMTS, Soft Switch, TFTP server, CNR, etc.). This includes direct day-to-day remote and on-site contact with numerous stakeholders within the company as well as international 3rd party suppliers. Close collaboration with the T&I Connectivity and Testing departments is required, as well as with the Operations in each country.

Responsibilities

  • Execution of the TFT activities required to ensure a smooth transition of new CPE software and hardware, as well as the activation of new products;
  • Execution of the OFT & mass rollout activities as required to ensure a smooth transition of new CPE software and hardware, as well as the activation of new products;
  • Assure 3rd level support for CPE issues coming from the TFT, OFT, but also normal operations;
  • Act as a glue between the country operations and the T&I organization and further the different CPE vendors to identify the root cause of the CPE operational issues, find possible workarounds to be applied;
  • Work with the Testing and Connectivity departments to improve the early detection of similar issues and prevent them to re-occur.

Requirements

  • Degree in Electronics, Computing or Telecommunications and/or have professional certification in a relevant area (network-, communications- or consumer electronics engineering, natural science, etc.) is very welcomed;
  • Experience in the industry (internship or 1-2 years of experiences);
  • Experience with technology projects and test, certification and system integration activities in the telecommunications, cable, and/or media industries are a plus;
  • Strong Linux skills;
  • Knowledge of de-bugging, troubleshooting and analysis of complex software systems;
  • Technical knowledge of IP, DOCSIS, cable modem provisioning, DNS, DHCP, SNMP, TR69;
  • Fluent spoken and written English – ideally also German.

Nice to have

  • STB and DTV Middleware platforms and Video Delivery technologies across different networks.