Account Manager

Budapest, Hungary

Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.

DESCRIPTION


Currently we are looking for an Account Manager for our Budapest office to make the team even stronger.

In Hungary currently 1400+ IT Engineers help the world’s leading companies imagine, design, engineer and deliver software that changes the world. We are in the heartbeat of EPAM, running a large scale of projects and technologies – which provides long-term international career path, travelling and even relocation opportunities for our colleagues.

We believe that the team you build is the company you build. Our offices are digital laboratories. Our clients are major global brands. We’re always looking for talented teammates. Think you’ve got what it takes?

Responsibilities

  • Client Management:
    • Develop and maintain relationships at senior level;
    • Develop a deep understanding of the client’s business goals;
    • Maintain active dialogue with clients through weekly/biweekly meetings and quarterly business reviews;
    • Develop understanding of key stakeholders in the client organization, including the procurement organization, have an idea of budget cycles and limits;
    • Effectively communicate EPAM's capabilities to address IT needs that support Client’s business objectives;
    • Solicit cooperation from the appropriate internal experts in order to demonstrate EPAM’s capabilities and advantages fully;
    • Actively seek and monitor client satisfaction, obtaining both structured and informal feedback.
  • Delivery:
    • Provide leadership and counsel to clients at key points during project delivery;
    • Have an informed point of view on current projects at all times;
    • Advise delivery team on how to demonstrate benefits and maximize client satisfaction, assure crisp communication between the client and EPAM teams;
    • Represent client’s perspective to delivery team and represent EPAM’s perspective to the client;
    • Drive operational excellence within the portfolio;
    • Actively work across EPAM, making connections with various group within the organization and build relationships with resourcing/recruiting/delivery/accounting organizations to ensure you know the people, their responsibilities and areas of influence;
    • Identify strengths and weaknesses of key team members to improve team performance and enhance team effectiveness.
  • Operational:
    • Lead the commercial process, ensuring that engagements deliver to profit targets and, at the same time, that we are structuring our commercial terms to deliver value to the client;
    • Manage client financials, contracts, work with accounting group on invoice generation and payment;
    • Ensure that client relationship, interactions, and deliverables are in keeping with the spirit of the contracts and that proper change control procedures are invoked when necessary;
    • Continually monitor and reevaluate the delivery management performance.

Requirements

  • 5-10 years of demonstrated track record of developing and growing client relationships and leading teams delivering end-to-end solutions;
  • Knowledge of business models, subject matter, and trends; understand SDLC, especially Agile Strong problem solver and creative thinker with gravitas;
  • Ability to operate at the strategic level, yet being close enough to the details to add value to clients and be a real support to your team;
  • Experience managing and monitoring performance metrics across large scale accounts and account portfolios;
  • Exceptional leadership/management skills and superb oral and written communication, with seasoned presentation skills;
  • Strong knowledge of or experience with particular emphasis on strategy, consulting, team management and product development;
  • Strong interpersonal and communication skills;
  • Track record of leading teams;
  • Proven ability to manage client engagements under high stress to successful completion;
  • Sound business acumen, strategic skills, common sense;
  • Effectively manage up and down;
  • Strong negotiation skills;
  • Fluent English (German and/or French is an advantage).