Application Support Analyst

Sofia, Bulgaria

Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.


Currently we are looking for an Application Support Analyst for our Sofia office to make the team even stronger.

We are massively building systems for automated deployment, infrastructure and application management for our clients.

As an Application Support Analyst, you will be the competent interface in the 2nd/3rd level application support for our international customers in the UK, Germany and other locations. Likewise, you will support your own colleagues in technical questions about our product.


  • Analysis and elimination of application errors;
  • Contact for our customers and colleagues;
  • Analysis and preparation of analytical data for distribution to other departments;
  • Support of our operations team in the operation of application servers;
  • Optimization of our product and support for software quality assurance.


  • Knowledge of the administration of a Java application;
  • Experience with XML/XSLT/XPath, HTML and JavaScript;
  • No fear of the command line and knowledge of the common Unix commands;
  • Basic knowledge of SQL;
  • Enjoy working with customers and colleagues;
  • Good command of English (German can be a plus);
  • Load capacity, fast comprehension for complex tasks as well as an independent and structured working method.

We offer

  • Attractive salary, additional health and dental insurance as long as other social benefits;
  • Personal development program that will allow people to be valued for their strengths;
  • Wide range of professional trainings and workshops;
  • Broad projects variety and possible mobility between projects over the time;
  • Experience exchange with colleagues around the world;
  • Work-life balance and flexible schedule, team buildings and sport opportunities;
  • Modern office in the Infinity Tower business center.