System Administrator

Guadalajara, Mexico

Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.

DESCRIPTION


Currently we are looking for a System Administrator for our Guadalajara office to make the team even stronger.

We value individuality and we are highly interested in motivated people with a desire to grow as we do not believe in micro-management.

We look and strive for excellence and we are interested in individuals who want to grow, develop, innovate and learn.

Responsibilities

  • Monitoring and Support for the final client digital brands/sites, environments and centralized services;
  • Event Management: monitor network, server and web applications to ensure high availability;
  • Incident Management, Problem Management: open, update and close trouble tickets with detailed information relating to trouble reported;
  • Knowledge Management: develop and maintain a working knowledge of a wide range of applications and systems;
  • Incident Management, Problem Management: own production operational issues for products by issuing initial response, data gathering/diagnosis, tracking, and resolution where possible;
  • Incident Management: perform the role of Incident Manager during Systems Events;
  • Open & monitor the status of cases with vendors & service providers;
  • Change Management: assist Development and Infrastructure Groups with scheduled and emergency change management tasks;
  • Incident Management, Problem Management, Change Management: change requests and incident ticket handling for the remaining Infrastructure Teams;
  • Follow notification and escalation procedures;
  • Follow standards for communications with business involving operational issues.

Requirements

  • 3+ years of experience working in a similar position;
  • Load balancing experience;
  • Web server and application servers;
  • Any version control (SVN preferred);
  • Any configuration management tool (Ansible preferred);
  • Scripting (Bash preferred);
  • APM Monitoring;
  • DB management.

Nice to have

  • AWS Private Cloud;
  • JBoss 4.x - 7.x;
  • Akamai (HTTP/Site Delivery products. Optional);
  • CentOS and SunOS;
  • Jenkins;
  • ServiceNow.

We offer

  • Career plan and real growth opportunities in the company;
  • Hired directly by EPAM;
  • 100% under payroll;
  • Law benefits (IMSS, INFONAVIT, 15 days December, bonus, 25% vacation bonus, Mexican holidays plus December the 24th and 31st);
  • Major medical expenses insurance;
  • Dental insurance;
  • Life insurance;
  • 13 % employee savings fund;
  • Vacations starting with 10 days plus 2 floating days;
  • 30 days leave for the following purposes: maternity leave/adoption;
  • 5 days for regular paternity leave or adoption;
  • Constant training and certifications;
  • Flexible work schedule;
  • Relaxed dress code;
  • Mobility plan with our other sites (25 countries);
  • Relocation plan within México.