Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.
Currently we are looking for two Junior/Middle Service Desk Technicians for our Minsk office to join the Application and Cloud Management Service Desk team and make it even stronger.
We are seeking Service Desk Technicians to join our geo-distributed team in providing end-user support to EPAM’s clients. Currently we support more than 20 clients across the globe, representing Healthcare, eCommerce, Retail, Travel, Technology and other industries. Our team acts as a single point of contact for user requests and queries related to the applications and systems supported.
As a Service Desk Technician, you will undertake analysis, diagnosis and resolution of incidents, which may range from straightforward questions to more complicated technical issues using ITIL best practices and a wide range of ticketing tools. The role also involves the initial processing of all types of service requests, proactive communication with business, and knowledge base updates.