IT Service Operations Manager

Minsk, Belarus

Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.

DESCRIPTION


Currently we are looking for an IT Service Operations Manager for our Minsk office to make the team even stronger.

ABOUT THE CUSTOMER


Our customer is a global company that provides high-level services to professionals in the legal, tax, business, compliance, healthcare, audit, risk, and finance markets. They combine their breakthrough technologies with in-depth knowledge of its clients and topnotch subject matter expertise. By providing information and services that deliver vital insights, intelligent tools and high-end solutions, the customer enables its clients from more than 150 countries to be more effective and efficient.

Responsibilities

  • Be responsible for 24x7 Ops team setup, process setup, KT sessions setup;
  • Run the 24x7 Ops team as a Team Leader;
  • Manage proprietary applications and production environments;
  • Take ownership of day-to-day customer, application and system problems as detected by monitoring and/or as escalated by Customer Service and Technical Support (L1 and L2 support);
  • Work closely with system architecture leads to measure and improve reliability and performance of customer-facing application environments;
  • Troubleshoot and perform root cause analysis of proprietary application and environment problems;
  • Work with system architecture leads, Software Development, Content Development/Production, Quality Assurance, Release Management and others to resolve problems;
  • Work with Dell Data Center Outsourcing Team to streamline Incident Management and Problem Management of hardware and infrastructure;
  • Work to improve operations of our mixed Unix, Windows and Cloud environments;
  • Administration and troubleshooting of SharePoint, IIS and other Microsoft Windows platform technologies;
  • Participate in on-call rotation for after-hours and weekend support.

Requirements

  • Bachelor’s degree in Computer Science or related field or equivalent experience;
  • 3+ years’ experience in IT Service Operations and Support, preferably Enterprise Applications Ops + Support area;
  • Be confident in Service Transition (ITIL) in terms of consultancy and practical experience – i.e. how to build service. Conduct discovery workshops, drive KT and Q&A sessions;
  • Experience working as a system administrator in a mixed Windows/Unix/Cloud enterprise environment with focus on Windows + IIS platforms;
  • Strong troubleshooting and problem-solving skills;
  • Excellent working knowledge of Microsoft Windows and Unix system administration;
  • Experience with administering and deploying Apache, Tomcat, Perl, WebLogic and Unix shell as well as windows PowerShell scripting;
  • Experience in implementing high-uptime MS Windows and Unix environments;
  • Solid scripting and programming skills: automation and monitoring within MS Windows/mixed environments;
  • Demonstrated ability to support enterprise-class systems and applications with strict uptime requirements;
  • Strong background in Internet-related technologies: TCP/IP networking; core protocols (http, ftp, SMTP, etc.); applications (e.g. Apache);
  • Ability to effectively document processes and mentor other team members on those processes;
  • Experience administering VMWare vCenter environments;
  • Experience with F5 or other load balancers;
  • Possibility of travelling (a lot of travelling to the U.S. is expected in the first three months).

We offer

  • Experience exchange with colleagues all around the world;
  • Competitive compensation depending on experience and skills;
  • Regular assessments and salary reviews;
  • Social package – medical care, sports, family care;
  • Free English classes;
  • Opportunities for self-realization;
  • Friendly team and enjoyable working environment;
  • Flexible working schedule;
  • Corporate and social events.