Senior Manager Retail Consulting

New York, NY, USA

Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.


Currently we are looking for a Senior Manager Retail Consulting for our New York, NY office to make the team even stronger.

As a Senior Manager in our Retail Consulting practice you will be able to look at the world differently and thought the lens of both our customers and partners, being a potential actor in the retail business landscape.

You are interested in serving retailers covering a mix of: retail best practices experience; driving and orchestrate multiple solutions involving multiple suppliers and integrations, towards achieving successfully the purpose of a project / business challenge; managing business and technology risks; how to propose agile solutions that will largely improve their business to their customers.

You understand the main components of a retailer’s IT architecture and have Program Management experience in running large retail transformation projects.

You are interested in optimizing retail processes that allow retailers to effectively managing the buying, moving and selling their products (digital and physical) and how businesses respond and navigate an ever-changing world of complexity, uncertainty, and paradoxes.

You are also experienced in leading multi-disciplinary teams, involving retail business, IT and 3rd parties.


  • Delivery Management of Retail Projects to customer satisfaction and managing teams across projects to ensure quality and deliver profitable services;
  • Be responsible for the delivery of services within the SLAs and KPIs;
  • Align to organization’s systems, processes and methodologies, to ensure effective monitoring, control and support of service delivery;
  • Lead a team of people applying best practices of competency development and manage their career development via Appraisal Management;
  • Assist in Staffing requirements;
  • Work as a team member within the organization to provide a resilient service to our customers;
  • Perform functions of a Solution Architect.


  • 7+ years’ experience in retail;
  • Experience working with Business Process Modeling and Business Process Design;
  • Experience managing and developing delivery teams, involving appraisals and career development;
  • Retail skills in at least 3 of the following retail areas:
    • Merchandise Management;
    • Inventory Management;
    • Store Operations;
    • Warehouse Operations;
    • Retail Analytics;
    • Forecasting;
    • Retail Financial and / or Assortment Planning;
    • Retail Optimization;
    • eCommerce / Digital Retailing.
  • Possess good business acumen;
  • Strong written and verbal communication skills, capable of communicating at different levels of the business up to C-level;
  • Keep abreast of current trends and developments within the retail industry.